Client Rights

Good Days Journey considers the following rights to be basic to a professional client- provider relationship.

• Right to be treated with courtesy, dignity and respect at all times by each member of the company's staff.


• Right to privacy and confidentiality regarding all matters integral to the privacy of your home, person, family and beliefs


• Right to have direction over the services provided, to the degree possible, within the plan of care authorized


• Right to report a grievance, no matter how small, without fear of retribution and with the expectation that every effort will be made to resolve the matter in an expedient and satisfactory manner.


• Right to receive services without regard to race, creed, color, age, sex, disability or national origin


• Right to receive a copy of the company's Employee Code of Ethics


• Right to discuss your problems, grievances and need with a company representative on a 24 hour basis

Confidentiality Policy

All clients have the right to have personal and medical information kept confidential. Due to this right:

• We will not discuss any client with another client


• We will not discuss any client with another employee or anyone not directly connected with the case


• We will not discuss any client with the public


• We will not keep all information I learn about clients private, discussing it only with supervisory staff as appropriate.


• We will be discrete when discussing clients with my supervisors, so others will not hear