Grievance Policy

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CLIENT GRIEVANCES

Clients will receive a copy of the Bill of Rights.

Clients will have an opportunity to voice complaints regarding their care without fear of threats, restraints, discrimination or reprisal.

The agency will make every effort to investigate grievances regarding client's care.
The agency will make every effort to investigate grievances made regarding lack of respect for the client’s right of property by anyone providing services on behalf of the agency.
The agency will document all grievances. Documentation will be kept confidential and placed in a file marked “Grievances”

If the client does not receive a satisfactory response to complaints within a reasonable period of time, the client will be offered an opportunity to review their complaint with the agency Administrator.

Clients may register complaints about their services to the Department of Mental Health, P.O. Box 687 Jefferson City, MO 65102 - or call 800-575-7480.

GRIEVANCES PROCESS

You are urged to bring whatever problems/concerns you have encountered to the attention of any GDJ subordinate.

Put your grievance in writing, noting the date of the problem as well as the date of the submission. This written documentation should be given to any GDJ subordinate. He/she will respond to you, in writing, within five days of receipt of your written grievance. Your report and the Agency’s response will be added to your file.

If you find the response is unsatisfactory, you may present your written concerns, along with the written response, to the Executive Director. The Executive Director will then convene a meeting with you, your offendee or offender, and any other concerned parties within 30 days of his/her receipt of the grievance and response. Within 5 calendar days of that meeting, the director will send you or your parents a written response indicating whatever action needs to be taken, which, like in the other reports, will be added to your file. The Executive Director’s decision will be considered final and binding.